FAQ

Custom press-on nails are reusable nail sets designed to match your preferred shape, size, color, or visual concept. At Nailelf, customers can create highly personalized press-on nails for everyday wear, gifts, special events, or creative self-expression.

Nailelf focuses on true customization and salon-level finish. Instead of only offering fixed ready-made designs, we let customers design online, preview the result in real time, and receive nails made with nano-level HD printing plus handmade refinement.

Yes. The design preview is shown in real time on the front-end customizer, so customers can see their design effect before placing the order.

Yes. You can customize your nails with your own photos, illustrations, color references, and personal visual ideas. Nailelf is built to make highly personalized nail designs possible.

Yes. All available nail shapes support custom sizing, so customers can provide measurements for each nail instead of choosing only a standard preset.

Nailelf nails are produced through a combination of nano-level HD printing technology and handmade finishing. Each set is further refined by hand to improve detail, polish, and overall salon-like quality.

We recommend images at 1K resolution or higher, and 2K is even better. Clear, high-resolution images usually produce a sharper and more beautiful result on the final nails.

The most common weak source images are blurry selfies, screenshots, heavily compressed social media images, images that are too dark, and images where the main subject is too small.

If the image quality is lower than ideal, Nailelf may help improve the resolution and also let the customer know that lower-quality source material can affect the final design.

Yes. As long as the order has not been marked as shipped and no tracking number has been filled in, customers can still contact support to modify the design, color, size, shape, or shipping address.

The result is designed to closely match the preview, but slight angle differences and very small ink dots can be normal in real production. These minor differences do not change the overall design intention.

Nailelf supports highly flexible custom design. On public-facing pages we describe this broadly as custom designs based on your own ideas, images, and visual references.

Customers can use the Nail Measurement Tutorial on the custom product page. Nailelf also offers standard preset sizes and a custom size option for customers who want to enter each nail measurement manually.

If the customer enters incorrect measurements, that measurement error belongs to the customer. However, Nailelf still offers after-sales help by replacing the specific nails that do not fit, rather than remaking the whole set.

Production usually takes 1 to 3 days, with an average completion time of about 48 hours. After production is finished, the package is handed over to the shipping carrier.

Standard shipping is estimated at 7 to 12 business days, and express shipping is estimated at 3 to 5 business days. These are reference delivery times and the final timing depends on the carrier.

Yes. As long as the order has not been marked as shipped and no tracking number has been created, the order can still be modified or canceled. Once the package has been shipped, it can no longer be changed or fully refunded.

Yes. If a customer is not satisfied with a custom product, Nailelf accepts return and refund requests within 3 days after delivery. Return shipping costs are paid by the buyer.

If there is a quality issue, damage, or the wrong items were sent, Nailelf will handle the issue through replacement, reshipment, or refund based on the case. Customers should contact support with photos, their email address, and order number.