This policy explains how Nailelf handles returns, refunds, size replacements, damage claims, and after-sales support for standard and custom press-on nails.
1. Standard product returns
For standard products, Nailelf accepts return and refund requests within 30 days after delivery.
To be eligible, the order must meet all of the following conditions:
- The item is unused and shows no signs of wear.
- The nail pieces remain intact and undamaged.
- The original packaging is in good condition.
- All included accessories are complete and unopened.
2. Custom product returns
Custom press-on nails are produced according to the customer’s chosen design, nail shape, and size details.
If a customer is not satisfied with a custom product, Nailelf accepts return and refund requests within 3 days after delivery.
Return shipping costs for these requests are paid by the buyer.
3. Changes or cancellation before shipment
Customers may contact Nailelf support to change or cancel an order as long as it has not been marked as shipped and no tracking number has been created.
Once a package has shipped and a tracking number has been assigned, the order can no longer be changed and is no longer eligible for full cancellation.
4. Size issues
- Standard products: Free size replacement is available. The buyer pays the shipping cost for replacement pieces.
- Custom products: Nailelf replaces the specific nails that do not fit, rather than remaking all 10 nails. The buyer pays the shipping cost for replacement pieces.
5. Damage, wrong items, or missing items
- If there is a quality problem or shipping damage, Nailelf may arrange a replacement or refund depending on the case.
- If the wrong items were sent or items are missing, Nailelf will arrange reshipment or a refund as appropriate.
6. Items that are not eligible
- Products that have been used or show visible signs of wear
- Products with nail pieces damaged after delivery
- Orders with opened, used, missing, or incomplete accessories when the return conditions require them to remain unopened and complete
- Products with damaged or incomplete original packaging when the return conditions are no longer met
7. Requesting support
Please prepare:
- Your order number
- Your email address
- Clear photos if there is damage, a quality issue, or an incorrect item
For faster assistance, submit these details through the Nailelf contact form.