Nailelf Policies

Return & Refund Policy

This page explains how Nailelf handles returns, refunds, size replacements, damage claims, and after-sales support for both standard and custom press-on nails.

Standard Products
30-day return window if unused and complete.
Custom Products
3-day return window after delivery for dissatisfaction requests.
Before Shipment
Orders can still be modified or canceled before shipment.

1. Standard Product Returns

For standard products, Nailelf accepts return and refund requests within 30 days after delivery.

To be eligible, the order must meet all of the following conditions:

  • The item must be unused and show no signs of wear.
  • The nail pieces must remain intact and undamaged.
  • The original packaging must be in good condition.
  • All included accessories must be complete and unopened.

2. Custom Product Returns

Custom press-on nails are produced according to the customer’s chosen design, nail shape, and size details.

If a customer is not satisfied with a custom product, Nailelf accepts return and refund requests within 3 days after delivery.

Return shipping costs for these requests are paid by the buyer.

3. Changes or Cancellation Before Shipment

As long as the order has not been marked as shipped and no tracking number has been created, customers can still contact Nailelf support to modify or cancel the order.

Once the package has been shipped and a tracking number has been assigned, the order can no longer be changed and is no longer eligible for full cancellation.

4. Size Issues

  • Standard products: free size replacement is available. Shipping costs for replacement pieces are paid by the buyer.
  • Custom products: Nailelf replaces the specific nails that do not fit, not a full remake of all 10 nails. Shipping costs for replacement pieces are paid by the buyer.

5. Damage, Wrong Items, or Missing Items

  • If there is a quality problem or shipping damage, Nailelf may arrange replacement or refund depending on the case.
  • If the wrong items were sent or items are missing, Nailelf will arrange reshipment or refund as appropriate.

6. What Is Not Eligible for Return or Refund

  • Products that have been used or show visible signs of wear
  • Products with damaged nail pieces caused after delivery
  • Orders with opened, used, missing, or incomplete accessories when return conditions require them to remain unopened and complete
  • Products with damaged or incomplete original packaging where return conditions are no longer met

7. How to Contact Support

To request after-sales support, please prepare the following:

  • Your order number
  • Your email address
  • Clear photos if there is damage, a quality issue, or the wrong item was received

For faster help, please contact Nailelf through the support method shown on the website.