This policy explains Nailelf production times, shipping methods, delivery estimates, tracking updates, address changes, and shipping-related support for standard and custom press-on nails.
1. Production time
Nailelf usually needs 1 to 3 days to prepare and produce an order, with an average production time of approximately 48 hours.
Production and shipping are separate stages. Once the nails are finished, the package is handed to the shipping carrier for delivery.
2. Shipping methods and estimates
- Standard shipping: estimated 7 to 12 business days
- Express shipping: estimated 3 to 5 business days
These delivery times are estimates, not guarantees. Final shipping speed depends on the carrier, customs, and local logistics conditions.
3. Tracking
Tracking details are provided through the shipment process after an order ships.
- When tracking is available, customers can use the tracking number and link to follow delivery progress.
- Please allow 1 to 3 business days for the carrier’s system to update tracking information.
4. Address changes
The buyer is responsible for entering the correct shipping address at checkout.
If an address needs to be changed, contact Nailelf support as soon as possible. The address may still be changed as long as the order has not been marked as shipped and no tracking number has been created.
5. Delivery delays
Shipping times may be affected by public holidays, customs clearance, extreme weather, natural disasters, pandemics, or carrier delays. Delivery estimates should therefore be treated as references rather than fixed promises.
6. Lost or stolen packages
Once a package has been handed to the shipping carrier, Nailelf cannot fully control the final delivery process.
If tracking shows a package as delivered but it has not been received, the customer should first contact the carrier to open an investigation. If further help is needed, contact Nailelf support with the order details.
7. Shipping questions
For questions about order status, shipping time, tracking, or delivery issues, contact Nailelf support and include your order number for faster assistance.